Frequently Asked Questions (FAQ)

1. What is the minimum order?

   There is no minimum order, you can choose the cufflinks or accessories you want and remember that shipping is free from €50.00 (VAT included) for mainland Spain and islands.

2. Is it safe to buy from your store?

   Feel safe buying in our online store, check our reviews on Google “experiences of other customers” who have decided to trust us before if you have doubts about what we do and how we work. We are a family business with over 10 years of experience, specializing in the jewelry and accessories sector with more than 30,000 satisfied customers; every day we try to improve so that your shopping experience with us is the best possible. Remember that we are available on WhatsApp for any questions.

3. How to buy at MasGemelos?

   Please add the items you want to the shopping cart and at the end, it will ask you to register by creating an email and a password. It is necessary to choose the payment and shipping method. You can enter a billing address and another shipping address in case you want to make a gift. Once you make your purchase, we will send you an email with the purchase confirmation. If you have doubts about the payment method, contact us beforehand so we can indicate the best way to process the order. www.MasGemelos.net guarantees that all data will be processed and collected through www.MasGemelos.net under the form, informs you that, according to the General Regulation (EU) 2016/679, on data protection (GDPR) and in the L.O.3/2018, on data protection and guarantee of digital rights (LOPDGDD), we will treat your data as reflected in this Privacy Policy.

4. I am looking for cufflinks that are not on the MasGemelos website

   If you cannot find a specific design of cufflinks, or tie clips, lapel pins, or bracelets; please indicate the shape, model, and photo if you have one to inform you as soon as possible, and we will be able to inform you in the shortest possible time if we can design and manufacture those cufflinks by giving you a budget for your approval “or if we have even discontinued the design and can manufacture it again”.

5. I live outside of Spain, can I buy from MasGemelos.net?

   You can buy from outside Spain, you can check the shipping table and consult us to verify the shipping cost to your country. You can contact us directly on the web or at the following email: info@MasGemelos.net. Remember that in international shipping costs due to customs in your country that are caused by the purchase must be paid by the recipient of the package and in no case will MasGemelos.net be responsible.

6. Prices with VAT

   All items available on our website include VAT (taxes included), if you need an invoice you must provide us with your NIF during the purchase process, you can also indicate it in the order message where the tax amount is broken down. For residents in Spain, it is essential that you provide us with a NIF for the invoice.

7. Do the photos published on MasGemelos.net correspond to the product I will receive?

   100% of the photos are taken of the actual items, we guarantee that you will receive the same items you have purchased and with the specifications indicated in our online store. If you need any additional image, do not hesitate to tell us.

8. How do you ship orders to our city or country?

   a. Spain: We carry out urgent shipping in 24/48 hours through the leading company in Spain, GLS, so that you can receive it as soon as possible, by urgent courier. For the Canary Islands, Balearic Islands, Ceuta, and Melilla it will be done by Correos in 48/72 hours.

   b. International: For the rest of the world, it will depend on the country but it will be approximately 7 to 20 days.

   c. International express: Express shipping 3-4 days, please contact us to indicate the price depending on your country's address.

9. What payment methods do you accept?

   We accept payment by card, bank transfer, Bizum, and PayPal (Visa, MasterCard, and other cards). If you want to use another payment method, please contact us so we can tell you how to proceed.

10. Do you sell to stores and wholesale?

    We sell wholesale in all products, with more competitive prices than in the store. It is necessary to buy a minimum of units and you must contact us by email or phone indicating the models and quantity you are interested in. We also make personalized cufflinks for company gifts and weddings, communions, etc.; as well as designs for some clothing brands and custom cufflinks; and we can also personalize the packaging with the logo.

11. Do you have all items in stock?

    We have 99% of all cufflinks on the web. In the event that we do not have the items in stock, we will inform you quickly. We will inform you at all times of the status of your order. Keep in mind that if it is a personalized item, we need several days to make it, but we will communicate with you as soon as possible about the status of the customization.

12. What if I have a problem with the order or it arrives incomplete?

    We are still a family business, and our main mission is to help you throughout the process, and the added value we give is direct and transparent management to resolve any problem or doubt you have. Although our items are reviewed daily; it may happen that an item is temporarily out of stock and product delivery is delayed. To avoid delays in orders, we will indicate the availability of the products and/or the estimated delivery date.

13. How can I contact MasGemelos?

    You can contact us via email, WhatsApp, or through the contact page. If you need direct consultation with our team by phone, remember that our MasGemelos team will be happy to help you. We are available from Monday to Saturday to help you with everything you need.

    Customer Service: Monday to Friday

    * Email: info@MasGemelos.net

    * WhatsApp Phone: +34 634 534 754